Privacy Policy
Your Data, Treated Right

We collect the personal information that you choose to provide when you contact us through our website or when you communicate with us in any way. This information helps us respond to your request and carry out our work.

The information we may collect includes the following:

• Your name
• Your email address
• Your phone number
• The details you choose to include in your message, project request, or any communication you send to us

We do not collect payment information or sensitive personal information through our website. We also do not collect any information that is not directly needed for communication, for responding to your inquiry, or for providing our services.

In some cases your browser may send basic technical information to our website such as your device type or general activity on the site. This information is used only to keep our website running properly.

We collect your information to support communication, project planning, and the delivery of our services. We only collect what is necessary for these purposes.

The main reasons we collect your information include:

• To respond to your message or request
• To prepare quotes, estimates, or project details
• To schedule meetings or consultations
• To follow up with you about your project or inquiry
• To maintain basic records of communication related to your request

We do not use your information for any unrelated purpose. We use it only to communicate with you and to provide the services you request.

When you send us your information, you give us your consent to collect, use, and store it for the purposes described in this Privacy Policy. Your consent allows us to communicate with you and provide the services you request.

Consent is given through your actions. When you enter your information and submit it to us, you are agreeing to our use of that information as explained in this policy.

You may withdraw your consent at any time. If you withdraw consent, we will stop using your information unless we are legally required to keep it for record-keeping or compliance purposes.

If we ever need to use your information for a new purpose that is not covered in this policy, we will request your permission before doing so.

We use safe and responsible methods to protect your personal information. Our goal is to keep your information secure at all times.

Your information is stored in secure systems that include access controls and internal protections. Only people who need your information for communication or project work are allowed to view it.

We use physical, technical, and administrative safeguards to reduce risks such as unauthorized access, loss, misuse, or improper disclosure. These safeguards follow common standards used by responsible businesses.

While no storage or transmission method can guarantee complete security, we take all reasonable steps to keep your information safe.

We do not sell or trade your personal information. We only share it when it is required to support communication with you or to complete the services you request.

We may share your information with trusted partners or contractors who help us with project work. This may include trades, vendors, designers, or service providers who need basic details to assist with your request. These partners must keep your information confidential and can only use it to help with the work you asked for.

We may also share your information with third party service providers that help operate our website or process contact form submissions. These providers are required to protect your information and are not allowed to use it for their own purposes.

We may share your information if a legal requirement applies. This includes situations where we must follow a court order, government request, or other legal obligation related to safety or compliance.

We do not share your information for marketing, advertising, or any purpose that is not directly connected to our services and communication with you.

Our website does not use tracking cookies, analytics tools, advertising pixels, or any technology that monitors your behavior. We do not track your browsing activity, and we do not collect information about how you use the site for marketing or advertising.

You can visit and browse the entire website without giving us any personal information. Your access to the site does not require cookies, accounts, or any type of user login.

Your browser may automatically send basic technical information when loading the website. This includes things like your device type or general site activity. This information is not used to identify you and is not used for analytics. It is only used to keep the website running properly.

If we ever introduce cookies or tracking tools in the future, we will update this Privacy Policy before making any changes. We will clearly explain what information is collected, how it is used, and how you can control or disable these tools.

We use trusted third party service providers to support the operation of our website and basic business functions. These providers help with tasks such as processing contact form submissions, hosting our website, and keeping our systems running safely and reliably.

When you send a message through our contact form, your information may pass through a secure third party service before it reaches us. These services act only as technical processors and do not use your information for their own purposes.

All third party providers we use must follow privacy practices that are consistent with Canadian privacy laws. They are required to protect your information, keep it confidential, and handle it only for the function they support.

Some of our third party providers may store or process information outside Canada. If this occurs, your information may be subject to the laws of that region. We select providers that follow strong security and privacy standards.

If we add new services or change the providers we use, we will update this Privacy Policy to reflect how your information is handled.

You have the right to request access to the personal information we hold about you. You may ask us to confirm whether we have your information and request a copy of it.

You have the right to request corrections to information that is inaccurate or incomplete. If a correction is needed, we will update the records. If we do not correct the information, we will add a note explaining that you requested a change.

You may ask us to delete your personal information. If the law allows the deletion, we will remove the information. If legal or business requirements require us to keep certain information, we will explain why it cannot be deleted immediately.

You may withdraw your consent at any time. When consent is withdrawn, we will stop using your personal information unless we must keep it for legal compliance or record keeping.

In rare cases, we may refuse an access request. This may happen if the information includes details about another person, if releasing it would create a security risk, or if the information cannot be disclosed for legal reasons. If we refuse a request, we will explain the reason.

To request access, corrections, deletion, or to withdraw consent, you may contact us using the Privacy Officer information below.

Our Privacy Officer ensures that NovaLuxe CDA Homes follows privacy laws and handles personal information responsibly. The Privacy Officer oversees how personal information is collected, used, stored, and protected, and responds to questions or concerns about this Privacy Policy.

You may contact the Privacy Officer if you want to access your information, request a correction, withdraw consent, or ask a question about how your information has been handled.

If a privacy breach occurs, we will act quickly to understand what happened and take steps to reduce any harm. Protecting personal information is a priority, and we take all breaches seriously.

If the breach creates a real risk of significant harm, we will notify you as soon as possible. This includes cases where information may have been exposed, accessed without permission, or misused.

When required by law, we will also notify Alberta’s Information and Privacy Commissioner. We will cooperate fully with any investigation and follow all regulatory requirements.

We keep internal records of all breaches, including minor ones. We review these events to improve our processes and prevent similar incidents in the future.

If a breach involves a third party service provider, we require them to notify us immediately and follow proper breach response procedures.

Some third party service providers that support our website or communication systems may store or process personal information outside Canada. Examples include hosting providers, form submission processors, and email services.

When information is processed in another country, it may be subject to the laws of that region. Courts or government authorities may have the legal right to request access to the information under certain circumstances.

We choose service providers that follow strong privacy, security, and data protection practices. These providers must protect your information and may only use it for the specific service they provide to us.

We only use cross border services when necessary, and we take reasonable steps to ensure that your information remains safe regardless of where it is processed.

We may update this Privacy Policy occasionally to reflect changes in our services, privacy practices, or legal requirements. Updated versions take effect as soon as they are posted on this page.

We encourage you to review this Privacy Policy once in a while so you stay informed about how we collect, use, and protect your information.

If we make significant changes that affect how personal information is handled, we will provide clear notice on our website.

By continuing to use our website after updates are posted, you are agreeing to the revised Privacy Policy.